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ISO / IEC 20000 is the first international standard for IT Service Management and IT services for the first time in 2005 by the International Organization for Standardization ISO and the International Electrotechnical Commission (IEC) was developed and integrated set of management processes for the present effective services, the organization and its customers. To implement this standard, in recent years many activities in the field of IT service management in the world and has a variety of methods and recommendations provided.
During training you with the basic concepts of ISO20000 IT Service Management IT, critical situations, processes and service delivery of services, solutions and … you know.

The advantages of the successful implementation of ISO 20000 for an organization can be such as to enhance customer satisfaction through a more professional service to improve IT services by using tested and proven, improve ROI (return on investment) of to IT, improve the delivery of third party services through the features of ITIL, increase staff morale and encouraging the service provider and the reception, promotion capability, competitiveness and the staff on IT, increasing employee retention, reducing the cost of education , improve the amount available the systems / software , reducing costs / events, reduced somewhat hidden costs of conventional TCO (Total Cost of Ownership) increases, better use of assets, to differentiate transparent than competitors, similar to that with business services and products, IT costs and increase Visibility named.

Topics include:
– Introduction
– The basic concepts of IT service management
– The basic concepts of quality framework
– Critical (Critical terms)
– Review
– Basic requirements for service management system (SMS)
– Process Support
– Delivery process
– Control processes
– Practical training to understand the concepts ISO20000
– And …