E- Home infrastructure, information technology (IT Infrastructure Library – ITIL) consists of a series of books that each experience (Practice) in the information technology service management (ITSM) In fact, every book covers and headlines from Technology Management Data cover. ITIL for managing the IT infrastructure in order to get the best value of them understand what role, policies, strategies, processes and functions must be considered for the management, design.
Use of ITIL benefits such as increased customer satisfaction from services IT, risk reduction to meet the needs that had not been identified, reduce costs, improve communication and data transfer between client and service provider IT, valid standards for Arayhdhndhgan Services IT, the ability to produce more and better use of skills and experience, a high quality IT services to IT service providers as well.
During teach you the principles and concepts of ITIL Foundations related to the book are familiar house information technology infrastructure.
– Introduction to the course
– Life cycle (Life-Cycle) is a service
– Service Management as a practice
– Key Principles, Models and Concepts
– Phases of the life cycle of an IT service
– IT service life cycle process
– Service management functions
– And …